Bavaria 35 Cruiser | MH 25

Upon taking over the ship, I discovered the missing material and defects, which I immediately notified Marina Hramina employees. Broken anchor light and Steam Beam on the mast, broken Raymarine Speedmeter, broken Raymarine windmeter, cracked glass on Raymarine autopilot, detached control panel at the navigation table, missing foghorn, missing one fire extinguisher. After starting the engine within 30 seconds, an alarm reporting a problem with the batteries. During the voyage, it turned out that recharging the batteries when sailing the engine did not really work. Marina Hramina did not rectify any of the above defects on the day of delivery after the notification or during the week. Marina Hramina's approach is lax and the MH25 was technically in poor condition. On the first day, Marina Hramina refused to confirm the discovered defects. The same approach was applied on the last day, when manager Marina Hramina refused to confirm the existing defects in writing. He refused financial compensation, offering a 5 percent discount on the rental of the vessel next season at Marina Hramina. I consider Marina Hramina's overall approach to be incorrect and unprofessional. If I pay 1800eur for the service, I expect the appropriate quality service, service and support. On Tuesday, August 3, 2021, at 2 pm, employee Marina Hramina (technical support on the phone) after half an hour of explanation and trying to solve the problem of non-recharging the batteries began to claim that he is actually at home, not in the marina and that he is not affected by this technical problem and that I have to call someone else. This is one example of cooperation with MH. If you're on vacation with your family and you spend half of it on the phone with a malfunctioning tech. support, solving long-term defects on board, so I expect adequate financial compensation for a devalued stay on board.