Elan E6 | Bali

Here is the corrected letter: For the attention of the Customer Service Manager, The undersigned Marco Banca, resident in [Full Address], as captain of the vessel "Bali", rented from your company on August 10, 2024, intends to formally request compensation for the serious disservices encountered during the rental period, which significantly compromised the navigation experience and put the safety of the crew at risk. The following are the facts that occurred: 1. **Date: Saturday, August 10, 2024 - Time 18:00** Upon acquiring the vessel "Bali" at the departure Marina, the undersigned immediately found that the vessel's GPS was not working. Furthermore, the autopilot was also not operational. These problems forced the undersigned to head back to the departure Marina, resulting in loss of time and inconvenience for the crew. 2. **Date: Monday, August 12, 2024** The vessel experienced a generator malfunction. I, the undersigned, used my technical skills to temporarily resolve the problem, avoiding a further worsening of the situation. 3. **Date: Monday, August 12, 2024** On the same day, the vessel's air conditioning system stopped working, causing serious inconvenience to the crew for a period of 24 hours, especially considering the weather conditions of the period. 4. **Date: Friday, August 16, 2024** During the return to the Marina for delivery of the vessel, it ran out of fuel due to an incorrect indication of the fuel quantity indicator in the tank. This event endangered the crew and required the timely intervention of the undersigned, who, using my technical skills, was able to restart the engine by working on it. In light of the above, it is believed that the problems encountered were of such a serious nature as to justify a request for compensation. These problems not only compromised the correct performance of the navigation, but also put the safety of the crew at risk, causing considerable inconvenience.