Lagoon 42 | Alberta

Maintenance of sailing equipment needs improvement. Anchor tackle (fuse) not ok!

Here are a few lines about the experience with the Charter Co. Base Manager & Customer Service: Mr Yiannis Polikratis.<br /><br /><strong>Boat pick-up:</strong> A very loose review of the boat. (we didn´t find the broken detail with the broken window when receiving the boat). - Lack of cleaning - Carpets and pillows needed washing Observed during the trip. - Miserable kitchenware (pots and pans especially) - Straps around booth batteries after service ready for the season, not attached. I did that myself in the middle of the trip when checking the Oil level on booth engines. - Split on a prop for an outboard motor is missing. We discovered this before the first use, day 3. When handing - returning over the boat.: - Screams and shouts from the Harbor Master and Crew, in connection with calls (completely unnecessary) We discovered that they did that with all returning.<br /><br /><strong>Boat drop-off</strong>: When reviewing discovered faults and deficiencies, the technicians checked the very first starboard window on the windscreen in the cabin. We had not mentioned this at all, as at no point during the trip had we noticed anything special about this. Despite that, it was one of the first things that the technicians prioritized. We believe that the harbour master knew this was broken before we picked up the boat. Yiannis claimed a broken Air window in front. We didn´t notice, or as he claimed we had set some barrier to prevent closing of the window, as we never did period... We where charged for a new window delivered from Lagoon. (deducted of security deposit). Wherely bad experience with Mr Yarnis, as we felt our els fine trip, totally destroyed on delivery-day. Will never go back to Mr Yiannis Co. again. I dealt with Yiannis, to send the window to me, as the Glass Co. in my town easily could ´glue´ the hinges back again. then I could send it back. Yiannis agreed to send me the broken piece, but I never received it in Greenland. I remember some 400,- Euro deducted from security deposit. (Yiannis) We donated 6 wine glasses for which they never thanked us. Regards Knud Trolle + Crew.