Job description

What would be the responsibilities of this position?

• Customer Interaction: Interact with customers via phone, and email to understand their booking requirements and preferences. Provide accurate and timely information about available options, pricing, and terms.

• Booking Management: Process bookings efficiently using booking systems or software, ensuring accuracy in details such as dates, boat types, amenities, and any special requests.
• Reservation Handling: Handle boat reservations, including confirming bookings, issuing booking confirmations, and processing payments or deposits as required.
• Sales Assistance: Assist customers in choosing the most suitable options based on their needs and budget, upselling additional services or amenities where appropriate.
• Product Knowledge: Maintain up-to-date knowledge of the products and services offered, including boat types, facilities, and promotional offers, to effectively communicate with customers and address their inquiries.
• Customer Service: Provide excellent customer service throughout the booking process, addressing any questions or concerns promptly and professionally. Handle customer inquiries, complaints, or special requests with care and efficiency.

Requirements:

• Excellent communication and customer-oriented approach
• Solution and result-driven person
• Flexible, easygoing, and adaptable team player with a positive ‘can-do attitude’
• Fluent in English + Polish (extra points if you are fluent in another language)

Benefits:

• 27 vacation days per year.
• Permanent contract.
• Home office-like working option (5 days per quarter).
• ESOP plan (share of the company profit) + quarterly bonus (depending on individual performance).
• 10% Discount for renting a boat.
• Referral bonus (300 euros).
• Coffee, tea, cookies, fruit & more at the office.
• Office in Plaza Urquinaona with amazing views!
• Working in an international and friendly environment - you never know, if English, German, Italian, or another language will be spoken.
• Team events!
• Dog-friendly office.
   

Please note that this position requires working on shifts. More details will be provided on the prescreening call.